Q & A temp

How to use the Lulla doll

Push the chest for 2 seconds to turn the sound on/off. The sound turns off automatically in 8 hours. It resets every time you push it off/on.
The doll can be placed with or near the child to give a feeling of closeness and comfort and to help the child fall asleep as well as stay asleep. Keep the doll close to your skin before giving it to the child. That way the doll can absorb your scent to give the child an added feeling of comfort and safety.
The neutral look and colors of the Lulla doll were chosen to make it a suitable companion for all children, regardless of gender and race.

Is the Lulla doll machine washable?

Yes.
For general purposes we recommend machine washing the Lulla doll at 40 degrees celsius (warm) and hang to dry. The soundbox must be removed prior to washing, which is easily done as it is placed in a velcro pocket on the back of the doll.
We recommend using a washing bag and going easy on the spinning. If necessary, gently readjust the filling after washing to help the doll regain its former shape. For added safety for the most sensitive children, the Lulla doll can be washed at 60 degrees Celsius (hot) to eliminate most bacteria.
Keep in mind that repeated washing at high temperature might affect the dolls appearance.

Is the doll safe for newborns?

The Lulla doll is thoroughly safety tested to be suitable for newborns. However, it is not recommended to have loose items in a crib with a sleeping newborn from birth to 12 months. Because of this the doll is also designed to be a crib-attachment, with velcro straps hidden in a pocket on its back for easy attachment to most cribs, car seats, strollers and other carriers.
The volume of the sound is 65dB making it safe for babies sensitive hearing.

Is the doll suitable for premature babies?

The Lulla doll was especially designed to help premature babies and children with serious illnesses. They often have to spend extended time in isolation or separation from their parents and are in even greater need for comfort and stability.
For added safety for the most sensitive children, the Lulla doll can be washed at 60 degrees Celsius (hot) to eliminate most bacteria.
Keep in mind that repeated washing at high temperature might affect the dolls appearance and shape.

Is your Lulla doll not working?

Check this:

1. Did you initially remove the plastic strip attached to the battery compartment? ok great, what about... 
2. Did you hold the button down for two seconds to activate the sound? nothing happening?... 
3. Does she need a new set of batteries? still not working..hmmm... 
4. Please try another fresh set of batteries - you could be dealing with bad batteries. And finally... 
5. Try to roll your finger over the new batteries, moving them a little. This could help the springs that touch the negative side of the batteries catch their grip.

If nothing works please contact us here.
Our warranty is 6 months for faulty dolls. If your doll is within the warranty period please return the faulty item to us and we will send you a new one.

Batteries are not included in the new shipments. The doll uses two AAA batteries.

Did your Lulla doll stop working?

1. Does she need a new set of batteries? still not working..hmmm...
2. Please try another fresh set of batteries- you could be dealing with bad batteries
3. And finally.... 
4. Try to roll your finger over the new batteries, moving them a little. This could help the springs that touch the negative side of the batteries catch their grip. 

If nothing works, please contact us here.
Our warranty is 6 months for faulty dolls. If your doll is in the warranty period please return the faulty item to us and we will send you a new one.

Why is it not sound/motion activated?

Many sleep toys are sound or motion activated with the purpose of helping babies fall back asleep if they wake up during the night.
We want to help babies not to wake up as frequently and also to help them keep their heartbeat and breathing more stable during sleep. This is achieved by having the sound on continuously.
Babies and children wake up and seek the same sleep cue they went to sleep with. It is one of the things that make the Lulla Doll so different. White noise that is activated once the baby wakes and cries is too late. By then your little one has fully woken and it's really hard to come down from that. Lulla gets them when they are in the semi-responsive state and gives them the confidence to self settle themselves when they hear her reassuring heartbeat and breathing, just like they would do when they co-sleep on you or with you.

How is the Lulla doll different from other soothing plush sound machines?

Both the purpose and the design of the Lulla Doll differs from other seemingly similar products. The purpose of most other sleep related toys is to help babies fall asleep with the help of white noise, sometimes resembling womb sounds.
The Lulla Doll, on the other hand, is designed to help babies stay asleep for longer periods at a time, and to help babies stabilize and feel safe. It is imitating closeness to another person, more than trying to replicate the womb experience. The doll aims to do this with its unique real-life sounds that play for 8 hours. Other products only stay on for 15-45 minutes (or are movement activated), the sound file is not this large and the sounds are often not real-life

What is the recommended age for the Lulla doll?

The Lulla doll is suitable from birth. However, it is not recommended to have loose items in a crib with a sleeping newborn from birth to 12 months. Because of this the doll is also designed to be a crib-attachment, with velcro straps hidden in a pocket on its back for easy attachment. Many people are using the doll for older children who are faced with troubles sleeping or calming down. We even heard about a few parents that like to use the sound to help them fall asleep and we had reports of the doll helping dads to stop snoring! Elderly people with Alzheimer's have also used the doll for added comfort.

Would you recommend it for older children?

We have had many reports from parents who use it with good success with older children who have trouble calming down, falling asleep or sleeping by themselves. Older children can face a lot of sleep related challenges as well as newborns, just of a different kind. Like switching to a bigger bed, sleeping in their own room, sleeping outside of the home overnight, and going to daycare. In these cases the Lulla Doll can help to make them feel calmer and safer.

Does Lulla doll work with motion sensor pads?

Yes it can. Although, when using motion sensor pads, such as Angel Care, we recommend that the sensitivity is tested with the doll alone, where it will be situated with the baby during sleep.

Lulla emits sounds of a heart beating which generates small movements. This can be detected by motion sensor pads if they are set to the highest sensitivity and the doll is situated directly on the sensor pad. However, pediatric guidelines recommend to parents to not have anything loose in the baby's sleep environment before the age of 12 months. Therefore, the Lulla doll has velcro straps and can be attached to the crib or be placed outside the crib.

How long do the batteries last?

The sound-box uses two AAA batteries. We recommend using rechargeable batteries to help protect our environment. Two AAA alkaline batteries can last for up to 120 hours in the Lulla doll.

The time duration depends heavily on the quality of the batteries and the difference can be up to 85%! Better quality batteries cost more but then again they are more reliable and last for longer. Rechargeable batteries do not last as long as they are 1.2V (regulars are 1.5V). But you can use them over and over again making them the best long term investment. Also keep in mind that batteries are sensitive, they need to be stored properly and can get damaged with age and rechargeable batteries can loose their capacity with repeated use.

Here are a few brands of alkalines that have gotten great customer ratings for long lasting performance, in parentheses we included their top brand types :

• Duracell (Quantum, Copper Top, Ultra Power),
• Panasonic (Evolta, Pro Power),
• Energizer (Eco Advanced is their longest lasting alkaline)

In every test we found of rechargeable batteries Panasonic Eneloop stands out as a top performer. There are a lot of chargers on the market and, as with batteries, quality varies a lot. The best inexpensive charger we could find was also the Panasonic Eneloop charger- you can even buy it in a bundle at Amazon.

Where is the doll made?

The doll is designed and engineered in Iceland and manufactured by hand in China.

Because the dolls are handmade, there are slight variations in the shape of the dolls. We carefully chose skilled manufacturer to make our Lulla dolls and we chose natural materials and good quality parts to go inside the sound unit for better sound and longer playing time than most other toys.

Overseeing our production is a Canadian company who have worked in the toy industry for over 20 years. Our manufacturers are inspected regularly by a third party inspection agency and have all the necessary standards in place.

The doll itself is also thoroughly safety tested by a third party international company.

When does my doll ship?

Online orders are generally processed and packaged within 2-3 business days of receipt. Information on tracking will be sent to customer's email when the package is shipped out. Delivery to most areas takes 2-7 business days but can take longer to remote areas. A package is not considered lost until 45 days post shipment.

What is the shipping cost?

All prices are in USD. Shipping cost for one doll is $5 for Asia and $12 for other areas. Shipping cost for 2+ dolls is $7 for Asia and $15 for other areas.

Prices do not include local duties and taxes but they differ from country to country. Please contact your local customs service to get information on the import charges in your area.

Do you have a money back guarantee?

No, we don't have a money back guarantee.
We emphasise in our social media on the fact that the doll might not work for everyone. Please read more about our refund policy here.

Sometimes it takes a while for the baby to get used to the doll. In that case please contact us and we can give you recommendations on how to introduce Lulla to your baby.

Do we sell the Lulla Doll on Amazon?

No, we do not sell our Lulla Doll on any Amazon store and we do not allow our retailers to sell the Lulla Doll on Amazon.
If you bought a Lulla on Amazon your next step should be to contact the seller that you bought the doll from and see if they have purchase protection since they do not go under our warranty. The dolls don't come directly from us, so we don't know from which production they are or any background information of the dolls (how have they been treated during shipping, how old are they, are they new etc.).
We always take responsibility of the products sold from our retailers and distributors, just not Amazon as they are not our retailer.